ReviewTroubleshooting.
Install the complete review experience, choose an interface, and configure customer and team workflows.
← All Pro topicsTroubleshooting
A table is missing
Check that you published and ran that feature's migration before enabling its config flag. Check the model's actual database connection, not only the default connection.
Reviews are not appearing publicly
Core defaults to pending. Approve the review, confirm the selected department and filters, and check Pro's view ability. Author-only pending visibility does not make the review public. Edits or content-filter matches can require approval again.
Photos show broken links
Check the configured disk, URL/base URL, file existence, public storage symlink, and directory permissions. Core does not generate thumbnails. A private disk needs your own authorized delivery strategy.
A moderator gets HTTP 403
Define the configured explicit moderation Gate/policy and permit the real signed-in user for the target. Check the guard and view ability. Null management abilities deliberately deny access.
Duplicate reviews remain
One-review-per-user affects future Pro form submissions; it does not merge old duplicates or constrain independent core/API writers. Enforce a consistent write/locking policy in those integrations.
An edit is rejected as stale
Another action changed the saved review, ratings, photos, or approval. Reload the saved review intentionally and reapply your changes. Do not bypass the version/fingerprint protection to force an old draft over newer content.
The docs copy button selects code instead of copying
Clipboard access may require HTTPS and browser permission. If blocked, the example is selected and the button asks you to press Ctrl/Cmd+C. Copying always uses the original plain source, not the highlighted HTML.